These are the Terms of Use and Agreements, combined with our Privacy Policy https://roofingcontractorleads.com/terms, govern your use of services or features on the website(s) owned or controlled by Roofing Contractor Leads LLC and its affiliates (“Company” or “We” or “Us”), including roofingcontractorleads.com and your purchase of any products or use of any services provided by Us
The information provided on the Website is not intended for distribution to or use by any person or entity in any jurisdiction or country/region where such distribution or use would be contrary to law or regulation or which would subject Company to any registration requirement within such jurisdiction or country/region. You access the Website at your own risk. You are solely responsible for your compliance with local laws, if and to the extent local laws are applicable.
All users who are minors in the jurisdiction in which they reside are not permitted to use the Website.
BY USING THE WEBSITE, YOU AGREE TO THESE TERMS OF USE, OUR PRIVACY POLICY AND ALL OTHER POSTED GUIDELINES AND RULES. IF YOU DO NOT AGREE WITH ANY OF THESE, YOU MUST CEASE AND IMMEDIATELY DISCONTINUE USE OF THE WEBSITE.
2. INTELLECTUAL PROPERTY RIGHTS
2.1 Company Content and Marks. The content on the Website, including all features, materials, text, logos, software, scripts, data, graphics, photographs, sounds, music, videos, and interactive features company content and the trademarks, service marks and logos on the Website and the Products are owned by Roofing Contractor Leads LLC or licensed to Company or its affiliates, and are subject to copyright, trademark, trade dress, patent, trade secret and other intellectual property rights under United States, Canada and foreign laws and international conventions. You may access and use Company Content, the Marks, the Website, and the Products only as permitted under these Terms of Use and Privacy Policy. No right, title, or interest in or to the Company Content or the Marks is transferred to you. Company has granted you a limited license to access and use the Website solely for your personal, non-commercial purposes.
2.2 Prohibited Uses. Company Content and the Marks may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion, and may not be copied, imitated, or used, in whole or in part. You may not download, copy, reproduce, distribute, transmit, broadcast, display, perform, reproduce, publish, sell, license, create derivative works from, or otherwise exploit any Company Content, the Marks, software, products or service contained on the Website without the prior written consent of us or the respective owners or licensors. You agree not to circumvent, disable or otherwise interfere with security-related features of the Website or features that prevent or restrict use or copying of any content or enforce limitations on use of the Website or the content therein. You agree to use the Marks and any intellectual property on the Website only for your personal, non-commercial use. The modification, reproduction, transmission, distribution, dissemination, selling, publication, broadcasting or circulation this material is strictly prohibited. We reserve all rights not expressly granted in and to Website, Products, Company Content, and the Marks.
2.3 Your license to us. We may invite you to submit Product reviews, chat or participate in blogs, online forums and other interactions with the Website and other users, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute or broadcast content and materials to Company and/or to or via the Website, including, without limitation, text, writings, video, audio, photographs, graphics, comments, suggestions or personally identifiable information or other material (collectively “Contributions”). Any Contributions you transmit to Company will be treated as non-confidential and non-proprietary and may be freely shared with third-parties.
By posting Contributions to any part of the Website, you automatically grant, and you represent and warrant that you have the right to grant, to Company an unrestricted, unconditional, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part) and distribute such Contributions (including, without limitation, your name, image and voice) for any purpose, commercial, advertising, or otherwise, to prepare derivative works of, or incorporate into other works, such Contributions, and to grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media formats and through any media channels. Such use and distribution license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names and logos, personal and commercial images you provide. Company does not assert any ownership over your Contributions; rather, as between us and you, subject to the rights granted to us in this Agreement, you retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. Company has the right, in our sole and absolute discretion, to (i) remove, edit, redact or otherwise change any Contributions, (ii) re-categorize any Contributions to place them in more appropriate locations, or (iii) pre-screen or delete any Contributions that are determined to be inappropriate or otherwise in violation of this Agreement.
TERMS AND CONDITIONS
FOR REQUSTING A CREDIT REQUEST REFUND FOR A NO SHOW
Please take note of the following information:
If a homeowner is not present during the inspection or cancels when the inspector arrives on time, you should submit a "Credit Request No Show" through our app. Select "Credit Request No Show" from the app and provide a reason for the refund request. We will make an effort to rescue and reschedule the appointment.
You have 24 hours to update the lead status. If there are no updates, the app will automatically update to "Approved Good Lead." If you update the lead as a "Credit Request No Show," and the homeowner claims that someone attended the appointment, we will not take the homeowner's word for it, and we will attempt to contact the homeowner. We will make three attempts to rescue the lead for rescheduling. If the homeowner does not respond, a refund will be processed. If you submit a "Credit Request No Show," and the homeowner provides details of the inspection being carried out, including the company name, inspector's name, and appointment time, you will receive an email and an app notification stating "Credit Request Refund Denied," along with a recording. The app will be updated to "Approved Good Lead." Credit request refunds may take 24 to 48 hours.
Please do not call the homeowner to confirm their presence for the appointment, as a friendly reminder might turn into a cancellation. It is important to inform us if you intend to call the homeowner for rescheduling or due to bad weather or emergency. If you contact the homeowner without informing us, the lead will be updated to "Approved Good Lead." Please send us a message or call us, and the sales agent who booked the appointment will reach out to the homeowner to inform them about a late inspector or a rescheduled appointment due to an emergency or bad weather.
After the inspection is completed, please select "Approved Good Lead" and include your name in the notes.
